Cancellation Policy – WAYSAFE SAFETY AND FIRE FIGHTING EQUIPMENT LLC

At WAYSAFE SAFETY AND FIRE FIGHTING EQUIPMENT LLC, we strive to provide a smooth and transparent shopping experience. This Cancellation Policy outlines the terms under which customers may cancel their orders.

1. Order Cancellation Before Processing

Customers may cancel their order before it has been processed or dispatched.

  • A full refund will be issued to the original payment method.

  • No cancellation charges apply at this stage.

  • To cancel, contact us immediately via email or WhatsApp with your order number.

2. Order Cancellation After Processing/Dispatch

If the order has already been processed or shipped:

  • The customer may still request cancellation; however:

    • Shipping fees, COD charges, and handling fees are non-refundable.

    • The customer will be responsible for return shipping costs.

  • Refund will be issued only after the returned product is inspected and confirmed to be:

    • Unused

    • Unopened

    • In original packaging with all accessories and labels

3. Non-Cancellable Items

Due to safety and compliance regulations, the following items cannot be cancelled once the order is confirmed:

  • Fire extinguishers (pressurized units)

  • Fire suppression systems and chemical agents

  • Customized, special-order, or made-to-order items

  • Equipment that has been installed, activated, or used

  • Clearance or promotional items

4. How to Request a Cancellation

To request cancellation, contact us at:

📧 support@waysafefire.ae
📞 [Add WhatsApp/Phone Number]

Provide the following:

  • Full name

  • Order number

  • Reason for cancellation

  • Contact details

Our customer support team will review and confirm the cancellation request.

5. Refund Timeline

  • Refunds are processed within 7–10 business days after cancellation approval.

  • Refunds will be made using the original payment method.

  • In cases of COD (Cash on Delivery), refunds will be issued through bank transfer or store credit.

6. Failed Delivery or Refused Delivery

If the order cannot be delivered due to customer-related issues (wrong address, unavailability, or refusal to accept delivery):

  • The order will be treated as a customer-initiated cancellation.

  • Shipping and return charges will be deducted from the refund amount.

7. Company Contact Information

WAYSAFE SAFETY AND FIRE FIGHTING EQUIPMENT LLC
Email: support@waysafefire.ae
Phone/WhatsApp: +971 585259707
Website: www.waysafefire.ae