FREQUENTLY ASKED QUESTIONS
You can easily place an order by browsing our products, selecting your desired item, and clicking “Add to Cart.” Once you’ve added all items, go to checkout, fill in your shipping details, and complete the payment securely.
We accept multiple secure payment options, including credit/debit cards, cash on delivery (COD), and bank transfers. All online transactions are processed through secure, encrypted gateways to protect your information.
Delivery time depends on your location.
Within UAE: Usually 2–4 business days.
International orders: Typically 7–10 business days.
You’ll receive tracking details once your order is shipped.
Yes, we offer a return and exchange policy within 7 days of receiving your order, provided the item is unused, in its original packaging, and accompanied by proof of purchase. For defective or damaged items, please contact our support team immediately.
Our customer service team is available Sunday to Thursday, 9 AM – 6 PM. You can reach us via:
📞 Phone: +971 45524947
📧 Email: info@waysafefire.ae
💬 WhatsApp Chat: +971 557926610
